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Gaetano C. D'Emma
has more than 25 years experience
in all area of service management, business process design
and optimisation.
In September 2009 he has been appointed Professor
at the Bologna University (Italy) in charge of the course
"Business Excellence and Project Management".
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Core
Competencies:
Service strategy development
and implementation
Service business processes inside-out
Process audits and change management
Project management
Languages: English, German, French
and Italian
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Education:
European Excellence Assessor at
EFQM, Brussels
Strategic Management of Services
at INSEAD, Fontainebleau
Ph.D. Physics at University of
Geneva
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